On receipt of the reservation inquiry form, found on this website we will contact you by email (usually within 24 hours if message received during offices hours in Bali) and provide you with a confirmation of availability, villa rate, and the amount of deposit required 30% for low season & 50% for high season rentals.
Due to high demand our villa is often booked in advance. To confirm
your reservation you will need to forward a Bank Transfer for
the deposit amount requested to our US$ bank account. When your
deposit arrives in the bank account your reservation is confirmed.
Please advise us by email after your transfer has been made. We
will then send you a written confirmation note. Reservations are
handled on " first come, first serve" basis.
Any cancellation received within 60 days prior to arrival is subject to a cancellation fee equivalent to one (1) night charge.
Any cancellation received within 30 days prior to arrival is subject to a cancellation fee equivalent to 100% of the entire booking/number of nights reserved.
No show and early check out are subject to 100% of the entire booking/number of nights reserved.
We strongly recommend that you take out a comprehensive travel
insurance at the time of booking, to protect you and all those
accompanying you for the full time of your visit against illness,
incl. evacuation, injury, death, loss of baggage and personal
items, cancellation and other travel contingencies.
Minimum Stays and Rental Rates
We have minimum stay requirements at Serene Villas of 3 nights for low season and 5 nights for high season. We might agree to a shorter stay on a case by case basis. Rental rates also vary according to the season, rental rates are subject to change without notice.
Please be advised that we are not responsible for any loss or
damage to personal equipment and property during your stay at
Serene Villas, or during your participation in any activities
during your visit to Bali. We will not accept responsibility for
any delay, additional expense or inconvenience which maybe caused
directly or indirectly by events outside of our control such as
late arrival of International flights, civil disturbances, fire,
floods, unusually severe weather, acts of God, acts of government,
or the failure of any machinery or equipment.