Terms and Conditions
Tentative Confirmation
On receipt of the reservation inquiry form, we will contact you
and provide you with a confirmation of availability, villa rate
(including any applicable tax), and the amount of deposit required
(between 30-50% of total rental).
Reservation Confirmation
Due to high demand our villa is often booked in advance. To confirm
your reservation you will need to forward a Bank Transfer for
the deposit amount requested to our US$ bank account. When your
deposit arrives in the bank account your reservation is confirmed.
Please advise us by email after your transfer has been made. We
will then send you a written confirmation note. Reservations are
handled on " first come, first serve" basis.
Cancellation Policy
All deposits are non refundable, unless agreed upon by the villa
owner on special cases. The balance of rental payment is due before
your scheduled arrival date which once received is also non re
fundable unless the owner agrees.
Minimum Stays and Rental Rates
We have minimum stay requirements at most of the Serene Villas
of 3 nights. Some villas might agree to a shorter stay on a case
by case basis. Rental rates also vary according to the season,
rental rates are subject to change without notice.
Insurance
We strongly recommend that you take out a comprehensive travel
insurance at the time of booking, to protect you and all those
accompanying you for the full time of your visit against illness,
incl. evacuation, injury, death, loss of baggage and personal
items, cancellation and other travel contingencies.
Responsibility
Please be advised that we are not responsible for any loss or
damage to personal equipment and property during your stay at
Serene Villas, or during your participation in any activities
during your visit to Bali. We will not accept responsibility for
any delay, additional expense or inconvenience which maybe caused
directly or indirectly by events outside of our control such as
late arrival of International flights, civil disturbances, fire,
floods, unusually severe weather, acts of God, acts of government,
or the failure of any machinery or equipment.
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