Lowest Rate Guarantee

Our Lowest Rate Guarantee policy gives you piece of mind that you will pay the lowest rate anywhere. If you fnd a lower rate showing on-line which is valid afer making your reservaton, send us the details and we will check and match the lower rate if its bonafde. Save your precious tme, no need to search all over the web amongst multple websites. Make your reservaton direct with us and enjoy free airport transfers feeibility to change your dates and bookings and much more.

Free Airport Transfers

When booking direct with us we provide free return transfers. Our staf will bewaitng at the Airport to greet you and bring you directly to your villa. The 20 minute drive aboard one of our modern clean Air Conditoned APV vehicles is hassle free. Our staf are trained and eeperienced at helping frequent visitors to Bali as well as frst tme travellers discover all there is to do and see on this magical island. For other transport needs around Bali we can arrange one of our Guide/Drivers to help you eeplore the villages, mountains and beaches to discover the beauty of Bali. Ask your villa staf about our our favourite tours and eecursions.

Flexible Changes

Giving our guests the feeibility to revise travel dates, and other optons like amending the number of people travelling is possible. We can change you to a larger villa with more bedrooms when we have a direct customer reservaton. We know that changes do happen and unlike online travel agents where changes and amendments are not allowed, we do all possible to accommodate our customers when things happen and you need adjust your plans.

Late Check In / Out

If you book directly with us we do our best to allow you to check in early and check out late (up to 6pm) to ft in with your fight schedule. We know guests appreciate this beneft especially when you have a late fight home. This is not always possible and always subject to availability so guests should consider paying the half day room fee to secure a late check out if they want this opton confrmed. Early and late check In/Out is always subject to availability and cant be confrmed untl the day of arrival or departure.

Customer Service

When you make your reservaton direct you will pay the best rate possible. Our staf are ready to respond to any special requests, dietary requirements, child friendly preparatons at the villa or travel changes that might occur uneepectedly. We will monitor your fight status and be waitng for you should you arrive early or late ! We aim to give our guests service with a smile and we do our best to answer all requests immediately. We follow up on all issues with the intenton to be able to improve every day our quality and service so that you, our customers and guests have a rewarding and unforgetable vacaton

Cancellation Policy

Cancellations received within 60 days prior to arrival one night fee

Cancellations received within 30 days prior to arrival 100% fee

No Show & Early Check Out incurs 100% fee

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